Please login or register.
Login with username, password and session length

UNYSOC.ORG - Upstate NY Subaru Owners Club

October 15, 2018, 06:33:14 PM
Pages: [1]   Go Down

Author Topic: Quality Glass. Note it's Quality "Glass", not Quality Service...  (Read 2090 times)

0 Members and 1 Guest are viewing this topic.

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

So I got my car to Quality Glass at 8:20AM today, to replace the windshield that had cracked due to a rust bubble.

At 11:50, they called and said it was done.

When I went to pick it up, the cashier said to make sure to leave the tape on the a-pillars until tomorrow morning, so the urethane could cure, since "that's the only thing holding that trim in".  To which I asked, confused, there should be clips for all of that trim.  His response was a sort of "oh."  Clearly not the person who worked on it.

As soon as I got to the car, I noticed one of the end caps for the side trim had broken off.


It's a $5, and a 13-year old car, I expected some of the plastic clips to fail.  The other side's end cap was loose and pretty gnarled up though, that I wasn't so happy about. 



Then I started looking a little harder...











Not all of these are great images, but basically, they broke EVERY plastic clip on ALL the trim.  At no point was I told such, not when they called me to tell me it was done, nor when I paid the $300 bill.  The trim was "reconnected" by siliconing the trim in rough position and calling it good, but as you can see, it doesn't fit cleanly against the body anymore, and clips as high up as BEYOND THE SUNROOF were just siliconed on after they broke.  The only piece that seems to have survived is the cowl.

Before anyone says it, YES, I know some of them were going to break.  I fully understand I have old plastic.  But my main complaint is that they NEVER told me, and decided that just sort of stuck in rough place was good enough.

I returned, armed with a full listing of all the prices and parts I need to replace now.  I talked to the person who installed the windshield, and after they did a very good job of absolving themselves of the responsibility (and therefore cost) of breaking all the clips, I asked why at least the trim wasn't fitting against the body again.

"Well, the silicone under there is holding it up."

Yes, but it fit BEFORE, so...  Is the new windshield thicker?  No, okay, so is the silicone thicker?  Yes?  WHY?

"My main priority is to make sure it doesn't leak."

It fit just fine, leak-proof, for 13 years.  You're telling me glue technology got worse in that time, so much worse you needed MORE than the factory?

Anyway, the basic gist of it was, my car looked like crap, so they decided not to try very hard to make it look good.  And I'm NOT paraphrasing.  I actually got these words (or very close):

"The car looked like it had a lot of problems, so we didn't really think you'd notice this."

Yes, they basically told me my car was so crap they couldn't be ARSED TO MAKE IT LOOK GOOD.  The trim won't fit because I believe the windshield is higher than it should be, hence the goop that got into the car's cabin.  The cashier took it a step further and said, flat out, "If it was a newer Audi, we'd've just ordered the clips from the dealership.  The customer would still have to pay."  As in, if we thought you were worth effort, we'd've spent some, because remember they never even MENTIONED the breakage or fixes to me.

So now I have about $250 worth of plastic trim I think I need to replace, $350 if the cowl isn't workable.

I should now end-note this by pointing out that they did the Imperial's windshield a few years ago, hence the reason I went there again, because it came out great.  This seems to imply they will do excellent work...  As long as your car OBVIOUSLY cost many much monies.

I will be talking to the owner, who wasn't there at the time, as well as BBB, Angie's List, etc.  The windshield could be pure diamond for all I care, the install was shit.  If this gets resolved, then I'll update it.  Until then, I would NOT recommend taking a slightly pedestrian looking car to them.

PS, the best part is that a different employee, unrelated to the Auto side, had noticed my wacky engine, and was quite impressed.  So it was clear I put work into it...
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline skyphix

  • Waaaay to much time on their hands!
  • *****
  • Posts: 5,379
  • Karma: +126/-40
    • http://www.skyphix.com

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #1 on: August 06, 2013, 05:45:54 PM »
Had a similar experience with a Safelite shop in Queensbury, except their Customer Service was good but the tech entered a building that I specifically told him not to enter until I arrived and then did a shit install. We were selling the car so it didn't make a ton of difference to us but seriously, why is it so hard? I don't want some guy that I don't know inside a garage full of tools that aren't mine and If the gasket is too small because it shrunk while in storage, get me another piece of glass where the gasket hadn't shrunk. No, its ok. I'll wait a couple of days.

Ugh. If you still struggle with it, try Jim's Glass in Glens Falls. They've been pretty decent to me in the past and I believe they'll travel.
Eric

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #2 on: August 06, 2013, 08:44:47 PM »
The fact that they had the balls to effectively say to my face, "your car is shit, so we spent shit effort on it" guarantees that even if this gets fixed in an acceptable manor, I won't be going back there.  At least, not while the same techs are there.

They offered, after I had thoroughly expressed my distaste more than once, to take it back and "weight or clamp" the trim so it fit right while the urethane cured, but it would have to stay overnight.  I kinda already assumed it would be there most of the day, if they'd called and offered that, I probably would have said yes.  Granted, I still don't think I'd like it, but it would be a damn sight better than this...

I'm heading to Capitaland tomorrow to make sure I order the right parts.  I only have one shot at this before I leave, and now I won't have enough time to start the rust repair.  I'll probably knock off the loose stuff and hit with a rust converter, at least.  Something to slow it down...

EDIT:  D'oh, also just noticed I miss-clicked and put this in "For-Sale."  Should have been in Vendor reviews...  Anyone with Modly powers like to move it?
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #3 on: August 08, 2013, 11:12:11 PM »
10Q Ed!
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #4 on: August 09, 2013, 08:15:07 PM »
So I started digging deeper today, to replace the trim with all the clips I got from Fred.  Turns out only about 3 clips actually got broken, the rest were fine!  So what gives?  Well...  They screwed up the install worse than I thought.  The glass itself isn't fitted correctly, and the clips wouldn't fit correctly as a result, so the silicone was used to make it stick.  It gets worse, though.

The rust bubble that originally caused the issue, by pressing on one of the clips under the glass, was supposed to be ground down and hit with primer.  I noticed the bubble outside the trim piece, but I assumed they had only worked on the part near the glass.  Well...


Yep, never even touched it.  I believe we were charged for it, but I can't locate the receipt now, so I'm not completely sure.  Plus, the cowl panel had to be removed, and only one of the clips was actually in place.  The lower ones had been replaced with generic christmas-tree style ones, not a huge issue, but one was missing, and one of the little trim buckets for the wiper spindle was removed, just laying in the engine bay.  Again, NONE of this was told to me.



This is the amount of silicone I pulled JUST from the roof rail...


A USB plug between the foam on the dash that's supposed to be pressed up against the windshield.  No force required to get it in there.


And of course, while trying to fix all these issues...  THE WINDSHIELD CRACKED AGAIN, YAY.  So I'll be calling SafeLite on Monday to see if I should pull the windshield first, so I can get at the silicone crap now and also hit the rust spots, or what they want to do.  This way I can also do it all through USAA, I'm supposed to use them.

It appears the clips are supposed to go under both pieces of glass, and due to the bad installation, they weren't.  That pushed the trim up, and started the problem...  And now it's here.
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline Evil Jesus

  • ScoobyDooby Specialist
  • ****
  • Posts: 630
  • Karma: +6/-1
  • TOYOBARU!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #5 on: August 09, 2013, 10:53:23 PM »
That sucks man.  One thing after another it seems.

Offline 04sti

  • Senior Member
  • ***
  • Posts: 308
  • Karma: +5/-1

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #6 on: August 09, 2013, 11:00:43 PM »
I just had mine replaced like 2 weeks ago by a local company. They came right to my apt and did it in my driveway while I was working it was nice and they did an excellent job. It was done by alliance auto glass. I can get the number it you want?
04 psm sti
Rebuilt w/ wiseco pistons of fury ;)
Turbotek tuned

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #7 on: August 10, 2013, 01:15:23 AM »
Thanks, but I went with SafeLite.  I actually already setup the appointment, they're open 24/7.  :idiot2:  They've done some of our other cars before... But then, so had Quality Glass.  This time though, SafeLite actually includes the top moulding piece in the price, which actually does imply to me they know what they're doing.  Oh, and the install is warrantied for life.

We actually had them come and replace the windshield in the PT many years ago when it broke from hail.  In the same work lot that it broke in.  The same day.  :mrgreen:  It worked fine in that, and that car has very similar trim edging, so I can only hope.  Especially since this is it, I won't have another chance before I leave.  Not that I'd want to do it again, even if it should be.
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #8 on: August 14, 2013, 06:48:07 PM »
Safelite did a great job, everything fit like it was supposed to, and when the tech saw I had all OEM hardware waiting, he went ahead and used that, and removed their upper trim piece from the charge.  Then we went out to talk about the other issue...

The only downside is that apparently this car has had bad installs previously....  The mounting surface for the windshield is all rusty.  He said it would be fine as is, the silicone sealed it well enough, but that if it has to be replaced again, it will need to be pulled and the metal cleaned.  Oh, and he wasn't impressed with the previous windshield's install either, the silicone still wasn't cured and it was a pain to clean with the usual stuff.  Not something quality glass told me either, despite showing images on their site of the exact issue he was referring to.

SafeLite does it right again.  :mrgreen:

Also got the proper cowl panel clips from Fred (or will have when they come in), so this whole saga can, mechanically at least, be laid to rest.  I do still need to talk to Quality again, but as my dad was the one who recommended them and they did work for before, he wanted me to wait until he was available.  He's been out of town.
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.

Offline hydrochloric

  • Waaaay to much time on their hands!
  • *****
  • Posts: 3,729
  • Karma: +85/-612
  • Car potpourri is my speciality!

Re: Quality Glass. Note it's Quality "Glass", not Quality Service...
« Reply #9 on: August 24, 2013, 05:29:26 PM »
Quick update.  I found the receipt when packing for Clarkson.  They DID charge for the rust repair...
-'00 BRP 2.5RS- rustbucket DD with SUPERCHARGED! junkyard engine  :D  -'66 VW Type III 1600 Squareback- Survivor, 42k miles  -'83 944- mostly-un-broken track car  -'50 Hudson Commodore 6 TSD rally car  -'93 Audi S4- New DD.  Eventually.
Pages: [1]   Go Up