Bill Kolb Subaru-Orangeburg, NY

[Malachoz]

Ok, first off. Worst service experience EVER.

IF you are even remotely close to this dealer, don't drop your car there. You can google horror stories from this place.

My story:

Brought my 08 Wrx there, tranny concern, making a noise. I was almost positive it was the throw out bearing. Bring it in, they say the tranny has been opened before, why?

I tell them I just got the car, I have no idea.

So, they let my car sit for 5 days in their lot without touching it.

Finally, I get pissed off...I happen to know a guy that works for Subaru Motor Corp North America, their head parts manager.

I give him a call, he calls the field service rep who in turn calls Bill Kolb and tells them, verbatum "Do the work, I'll make sure it's covered."

They proceed to sit on my car for 5 more days before I finally get furious walk in and grab my keys.

I bring my car 35 miles out of my way to Rye Ford/Subaru, fixed in 3 days. Half the Tranny replaced, full inspection of the vehicle and they made sure not another thing was wrong with it.

All in all, Kolb, bunch of liars and worthless service dept. They're literally 2 miles away from me, and I'll never give them a dime of my money.

[flutyr525]

wow thats shitty! glad to hear it all worked out the Rye though

[JayS02RS]

Oh man, I would warn anyone about going there.
I drove all the way down there to look at an 08 hatch they had which was cheaper than anywhere around at the time.

Anyways.  went to see what they would give me for trade in on 02 bugeye with about 57k on it. 
 "We'll offer 4k, your gonna have a blown headgasket soon.  i know, i owned one and modded it too.  Oh and that exhaust is really really loud"   It was a stromung, which was just about as quiet as stock.

After they tried to d&^k me for another couple mins, i just told them to pretty much shove it and walked out.    Did not like how their sales room is set up.  Am I in court?  they have like a huge Judge desk, or thats how it seemed to me and they are very high presure.

[Malachoz]

Yeah, they're a bunch of douches over there. I hate their sales staff just as much, I have another story for that but don't feel like getting into it....its long and has lots of legalities to it since I'm in the Car business too.

But, yeah, if you can avoid that place altogether.