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UNYSOC.ORG - Upstate NY Subaru Owners Club

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Author Topic: Avoid Precision Auto in Scotia, NY  (Read 7028 times)

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Offline Nitrous

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Avoid Precision Auto in Scotia, NY
« on: June 18, 2013, 12:22:38 PM »
Anyone in the area, be warned! They make up prices for alignments and will charge you twice for stupid shit. I've gone there time and time again because of the recommendations here but I won't be anymore.

I went in last week on Thursday to get my alignment like I always do at their shop. It's always $80 + tax but I got charged $125.00 which wasn't a big deal but they pulled it on me out of nowhere at the end for a "custom spec" alignment, which I have been getting from them time and time again for $80. Like I said, not a big deal but why the sudden change out of nowhere?

I didn't think too much of the price because they do a decent job, but the main reason why I went there in the first place was because the alignment was $80 and to my spec. The day after, Friday I noticed one of my rears bolts slipped, or so I thought. The camber went from my spec of -2* to like -5* it was just obviously off when looking at it. Okay, no big deal I have work all day so I'll call em on Monday and have it readjusted.

Fast forward to Monday I call and let them know what's up and they get me in after waiting a while. I also came with spare cam bolts just in case my set is effed. Mechanic figures he may as well slap them so he does that. After my car gets aligned again they bill me for their advertised price of $80. WTF right? I spoke to owner Rick and he said he spent a lot of time and yadda yadda making sure my car is perfect. Again, how am I at fault for being billed for a second alignment because I didn't do shit wrong... and why at their normal price now?

This shop does decent work, but their business practices are shady. I'll be adding to the shitty Yelp reviews you see online.

Avoid this shop!

Offline Redroof2.0

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Re: Avoid Precision Auto in Scotia, NY
« Reply #1 on: June 18, 2013, 12:25:24 PM »
It makes sense if there was a lot of additional adjustment and tweaking to get the vehicle where you wanted.  $125 is cheap for a custom, to-the-numbers, top-tier alignment.
We charge $110 for a standard computer 4 wheel alignment.  It's not the same as buying a soda.  You don't get "An Alignment" anywhere for less money.  Some techs are good, some techs are bad, some hack your car horribly to make numbers look good for a second while it prints, then back it off the lift with the real alignment looking nothing like what they captured on the paper.  Perhaps the cam bolt snapped.  I've seen that happen.
Post some scans of your alignment printout.  I'd be interested to see what they did.

As a sidenote, they should have called you if the bill was going to be higher, at least to say "Look, this is more than just a set-the-toe and go.  Do you want us to get involved here."
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Offline Nitrous

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Re: Avoid Precision Auto in Scotia, NY
« Reply #2 on: June 18, 2013, 12:47:11 PM »
It makes sense if there was a lot of additional adjustment and tweaking to get the vehicle where you wanted.  $125 is cheap for a custom, to-the-numbers, top-tier alignment.
We charge $110 for a standard computer 4 wheel alignment.  It's not the same as buying a soda.  You don't get "An Alignment" anywhere for less money.  Some techs are good, some techs are bad, some hack your car horribly to make numbers look good for a second while it prints, then back it off the lift with the real alignment looking nothing like what they captured on the paper.  Perhaps the cam bolt snapped.  I've seen that happen.
Post some scans of your alignment printout.  I'd be interested to see what they did.

As a sidenote, they should have called you if the bill was going to be higher, at least to say "Look, this is more than just a set-the-toe and go.  Do you want us to get involved here."

I understand $125 is cheap for a custom alignment, which is why I didn't mind paying it but I was primarily going here (for a little over a year) for $80 alignments to my spec. They pulled it out of nowhere and you can by the all lowercase letters he just typed in his own description and made up his own price.

Here is Thursday
http://imageshack.us/f/580/r607.jpg/
http://imageshack.us/f/9/m89f.jpg/


Here is Monday.. BILLED AGAIN WTF
http://imageshack.us/f/521/5hpy.jpg/
http://imageshack.us/photo/my-images/826/oy1r.jpg/
« Last Edit: June 18, 2013, 03:04:11 PM by Nitrous »

Offline hookedontronics

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Re: Avoid Precision Auto in Scotia, NY
« Reply #3 on: June 18, 2013, 12:47:26 PM »
i've always had good luck with them.  last time i was there was when i lifted my tacoma put 33s on it and also needed them balanced.  i asked them for priced on the phone and he told me $5 a tire for balancing, when i brought it in i dropped it off at night and got it the next day.  When i picked it up he told me that for tires that size they use more than $5 a piece just in weights, but he still billed me $5 a tire because that's what they told me even thought it was really probably my fault for not mentioning they were large tires.  Was happy with the taco when i got it back and alignment was great as well. 

Hopefully you reach an understanding with them.  Sounds like they broke / stripped the bolt and and shouldn't have charged you twice for their mistake on a job that should have been done correctly the first time.
« Last Edit: June 18, 2013, 12:49:00 PM by hookedontronics »
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Offline Nitrous

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Re: Avoid Precision Auto in Scotia, NY
« Reply #4 on: June 18, 2013, 12:52:26 PM »
i've always had good luck with them.  last time i was there was when i lifted my tacoma put 33s on it and also needed them balanced.  i asked them for priced on the phone and he told me $5 a tire for balancing, when i brought it in i dropped it off at night and got it the next day.  When i picked it up he told me that for tires that size they use more than $5 a piece just in weights, but he still billed me $5 a tire because that's what they told me even thought it was really probably my fault for not mentioning they were large tires.  Was happy with the taco when i got it back and alignment was great as well. 

Hopefully you reach an understanding with them.  Sounds like they broke / stripped the bolt and and shouldn't have charged you twice for their mistake on a job that should have been done correctly the first time.

I understand that my experience is very situational, but Rick will not make any attempt to make things more "right" for me. We've been emailing back and fourth this morning but he's not longer responding to my emails once I told him I'd post another shitty online review for him

Offline bojangles

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Re: Avoid Precision Auto in Scotia, NY
« Reply #5 on: June 18, 2013, 12:58:40 PM »
I hear ya... They charged me 3 hours to change my spark plugs....
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Offline deadlydave

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Re: Avoid Precision Auto in Scotia, NY
« Reply #6 on: June 18, 2013, 01:28:00 PM »
As a sidenote, they should have called you if the bill was going to be higher, at least to say "Look, this is more than just a set-the-toe and go.  Do you want us to get involved here."

This is my primary indicator of if a shop gets my repeat business.  Especially with custom alignments.  I leave my phone number and write right on the invoice 'call with any questions or concerns about getting it within spec.'  I just stopped going to the shop most of my family uses because the alignment tech can't be bothered, even though I've repeatedly told them I'm willing to pay extra for their hassle.

I hear ya... They charged me 3 hours to change my spark plugs....
Not sure if serious, spark plugs suck on these cars.  The last time i helped someone with them it took me way longer than that.

Offline hookedontronics

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Re: Avoid Precision Auto in Scotia, NY
« Reply #7 on: June 18, 2013, 02:14:41 PM »
It is my personal belief that if you have a problem with soemone or a business you talk to them face to face if possible, or at the very least over the phone.  You don't email or text them and threated to write bad reviews then jump right to it because they didn't respond.  He owns a garage, it doesn't sit in front of the computer all day waiting for emails, he probably has had a wrench in his hand since this morning.
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Offline Nitrous

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Re: Avoid Precision Auto in Scotia, NY
« Reply #8 on: June 18, 2013, 02:33:25 PM »
It is my personal belief that if you have a problem with soemone or a business you talk to them face to face if possible, or at the very least over the phone.  You don't email or text them and threated to write bad reviews then jump right to it because they didn't respond.  He owns a garage, it doesn't sit in front of the computer all day waiting for emails, he probably has had a wrench in his hand since this morning.


He was sending his emails from the front desk and once with his iPhone. I didn't threaten him with bad reviews, I simply followed up via email after our last personal encounter. For his sake I kept it very civil because the main desk is next to the waiting room of a handful of customers. I dont want to cause a scene but I expressed my disappointment after he said "Did you know I was going to bill you for this?" My follow up email was to see what his take is on the situation and he justified himself and felt like he was completely in the right. Ok, that's fine. I replied that I won't take any of my future business, nor will I refer anyone else to get their work done there (which I have many a time) and that I would post my experience on local message boards.

Is Precision a good shop? They have done good work for me and many friends in the past but my last experience has left a sour taste in my mouth which is exactly what I let Rick know.

Offline Redroof2.0

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Re: Avoid Precision Auto in Scotia, NY
« Reply #9 on: June 18, 2013, 03:00:53 PM »
Where's your printout for the second alignment?  It just shows the 6/13 scan.  I'd like to see where he ended up after he was all said and done.
« Last Edit: June 18, 2013, 03:05:16 PM by Redroof2.0 »
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Offline Nitrous

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Re: Avoid Precision Auto in Scotia, NY
« Reply #10 on: June 18, 2013, 03:02:42 PM »
Where's your printout for the second alignment?  It just shows the 6/13 scan.  I'd like to see where he ended up after he was all said and done.

http://imageshack.us/photo/my-images/826/oy1r.jpg/

I edited my second post to show the correct url. As you can see the fronts were done very well, spec changed minimally from ~100 mi/4 days of driving but the rear was all out of whack
« Last Edit: June 18, 2013, 03:10:03 PM by Nitrous »

Offline Redroof2.0

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Re: Avoid Precision Auto in Scotia, NY
« Reply #11 on: June 18, 2013, 03:10:42 PM »
I like how your rear toe changed completely and knocked itself out of bounds in four days.  What'd, he forget to tighten the rear links?  Even on the side that wasn't affected by the broken camber bolt.  I'm shaking my head as to how it could come in worse the second time around than it was initially before any alignment.  Count this as a blessing.  That much toe-in wouldve made the car sluggish to turn in and killed your tread life on the rear. 

Fact is this:
If YOU supplied the camber kit upfront, you are the one liable for your parts.  If they break and the techs have to go back in and redo everything, it's not the facility's fault.
If THEY supplied the camber kit, then you have room for a discussion about labor charged and parts pricing, custom alignment or not.
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Offline Nitrous

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Re: Avoid Precision Auto in Scotia, NY
« Reply #12 on: June 18, 2013, 03:27:50 PM »
Oh well, what other good shops are around for alignments?  :evil:

Offline Turbaru

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Re: Avoid Precision Auto in Scotia, NY
« Reply #13 on: June 19, 2013, 06:33:31 AM »
Albany Speed Shop!
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« Last Edit: June 19, 2013, 06:36:36 AM by Turbaru »
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Offline hookedontronics

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Re: Avoid Precision Auto in Scotia, NY
« Reply #14 on: June 19, 2013, 06:44:53 AM »
I wouldn't recommend Albany speed shop.  I was just talking to someone the other day who was billed $450 for an alignment because "it took longer than expected"
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Offline TheBigChill

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Re: Avoid Precision Auto in Scotia, NY
« Reply #15 on: June 19, 2013, 02:42:05 PM »
I hear ya... They charged me 3 hours to change my spark plugs....

 I'll change your plugs for an hours labor.   :evil:


 On a serious note:  Broadway Auto Clinic did my last alignment on the Mini. 
« Last Edit: June 19, 2013, 02:48:54 PM by TheBigChill »
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Offline LarenF3D5

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Re: Avoid Precision Auto in Scotia, NY
« Reply #16 on: June 19, 2013, 04:13:43 PM »
So where do people go to get a decent alignment nowadays? Fred should be getting my coilovers on this weekend so I'm gonna need one.
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Offline Turbaru

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Re: Avoid Precision Auto in Scotia, NY
« Reply #17 on: June 20, 2013, 07:25:26 AM »
I wouldn't recommend Albany speed shop.  I was just talking to someone the other day who was billed $450 for an alignment because "it took longer than expected"
I am not discrediting your informant but I have a real hard time believing this! That's insane!
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Offline bigfishs

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Re: Avoid Precision Auto in Scotia, NY
« Reply #18 on: June 21, 2013, 07:34:51 PM »
If you have an alignment and then have to come back and get it adjusted really soon, its just good business to do the tweak for free.  I appreciate that the problem may or may not be due to a customer part...but seriously, if its only an additional one hrs work or so, any idiot with a clue will do it for free.  Why?  Ever hear of the pissed off customer telling 10 people guideline?  Its not like they had to put parts in too which would add cost.  If you want to grow your business sometimes you throw customer a good faith work.  Ive seen this with my dentist, mechanic, even wife  :-D

Its lost on some people.

Offline BlackParis

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Re: Avoid Precision Auto in Scotia, NY
« Reply #19 on: June 21, 2013, 08:24:25 PM »
Firestone lifetime alignment :-p think its still 250$ and if the tech isn't cool enough to help u out with custom just go back a day later :-p someone will do it eventually.
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Offline crxgator

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Re: Avoid Precision Auto in Scotia, NY
« Reply #20 on: June 30, 2013, 12:50:00 AM »
It's an alignment on a subaru. It's not that complicated to warrant any extra cost. I can go to sears and say, hey give me -2.5* camber and 0 my toe and for the most part they will do it if my bolts allow for that far in adjustment.

custom alignments.  :roll:
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